CATI solution

CATI stands for Computer-Assisted Telephone Interviewing. It’s a method used in survey research where interviewers conduct telephone interviews with respondents, aided by a computer program that assists in the administration of the survey. 

Features

    • Efficient Data Collection : Streamlined and accurate data capture.
    • Real-Time Insights : Immediate analysis and timely insights.
    • Enhanced Productivity : Automated features reduce manual workload.
    • High-Quality Surveys : Experienced interviewers ensure top-notch data.

Why Choose Us

    • Consistent and reliable data with pre-programmed questionnaires.
    • Real-time monitoring and analysis for quick decision-making.
    • Dedicated team of experienced supervisors and interviewers.

CATI Capacity

CATI Working station

26 Stations with 26 interviewers

2 CATI supervisors work daily

The Fast facts

Benefit from a pool of 26 ISO 20252 trained interviewers, ensuring high-quality data collection

Utilize 26 CATI stations managed by experienced supervisors and team leaders for seamless project execution

Monitor interviews in real-time, either in-house or remotely, for enhanced transparency and control

Access a fully customized data collection platform with multi-method capabilities to suit your specific needs

Achieve higher response rates through advanced computer-controlled call algorithms and rigorous interviewer training

Improve efficiency and productivity with our auto-dialer capability

Leverage specialist teams for comprehensive insights in social research, business-to-business interviewing, financial, health, and consumer projects

INTAGE Quality Call

CATI Working station
CATI Working station
CATI Working station

Telephony System

SIP Server Call Management

IVR & CTI

Integrated Voice Response Function Computer Telephony Integration

Remote Monitoring

Voice Recording Queue Status Report Real-time, remote listening

Quality control for CATI

Live Monitoring (since beginning the end of interview)

10% of each interviewer

Back check-recording (cross check voice record versus data record)

20% of each interviewer
If any under-standard point found, 100% check

For more information of INTAGE Thailand CATI service